Shipping and Delivery

Where we ship

Unfortunately, we can't ship to PO boxes. Delivery must be to a physical address. We're more than happy to deliver to your company or work address too.

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We ship across Australia and almost anywhere else worldwide. If your country doesn't come up at checkout get in touch hello@kasia-studio.com

Shipping Times

Average shipping times are:

Australia — 3-7 business days
Rest of world — 10-25 business days
All orders are sent within 7 days of order placement.

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Shipping rates are calculated based on the weight of your order and specific destination at checkout. As soon as your order is dispatched, you will be sent an email to confirm that it's on the way. Although we do our part and send all orders on time, we can from time to time be let down by the postal service. If a parcel is a little on the drag, please keep this in mind.

Damaged in transit

If your parcel arrives with obvious damage to the packaging please DO NOT accept receipt of the parcel. Instead, ask the courier to return it and let us know immediately at hello@kaia-studio.com

If your parcel is left unattended with damage to the packaging, please advise us within 24 hours. Please include photos of the damage to the box and the print as attachments to your email, so we can organise a replacement immediately.

Cancellations And Changes

As we manufacture to order, unfortunately we're unable to cancel or make changes (including print selection and size) once your order has been placed. Up and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.